Datapack

Last updated: April 2026

This Privacy Policy describes how Datapack SAS, located at 12 rue de Port Mahon, 75002 Paris, France (hereinafter "Datapack", "we", "us", or "our"), collects, uses, and shares information about you when you use our website and services.

Data Controller

The data controller is:

Datapack SAS 12 rue de Port Mahon, 75002 Paris, France

Data Protection Officer (DPO)

Our Data Protection Officer is:

FAKGROUP SAS Contact: dpo@datapack.app

Information We Collect

Information You Provide

We collect information you provide directly to us, such as when you:

Create an account
Fill out a form
Make a purchase
Contact us for support
Subscribe to our newsletter

This information may include your name, email address, postal address, phone number, and payment information.

Information We Collect Automatically

When you use our services, we automatically collect certain information, including:

Log Information: We collect log information about your use of our services, including your browser type, access times, pages viewed, and your IP address.
Device Information: We collect information about the device you use to access our services, including the hardware model, operating system, and unique device identifiers.
Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your interactions with our services.

Legal Basis for Processing

We process your personal data on the following legal bases under the GDPR:

Contract performance: To provide you with our services and fulfill our contractual obligations.
Legitimate interest: To improve our services, prevent fraud, and ensure security.
Consent: When you have given explicit consent, such as for marketing communications.
Legal obligation: To comply with applicable laws and regulations.

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process transactions and send related information
Send you technical notices, updates, and support messages
Respond to your comments, questions, and requests
Communicate with you about products, services, and events
Monitor and analyze trends, usage, and activities
Detect, investigate, and prevent fraudulent transactions and other illegal activities
Personalize and improve your experience

Information Sharing

We may share information about you as follows:

With Service Providers: We share information with third-party vendors who provide services on our behalf.
For Legal Reasons: We may share information if we believe disclosure is necessary to comply with applicable laws or legal processes.
With Your Consent: We may share information with your consent or at your direction.

We do not sell your personal data.

International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

Your Rights

Under the GDPR and applicable French law, you have the following rights regarding your personal information:

Right of access: Obtain confirmation of whether your data is being processed and access your personal data.
Right to rectification: Correct inaccurate or incomplete personal data.
Right to erasure: Request deletion of your personal data under certain conditions.
Right to restriction: Request restriction of processing under certain conditions.
Right to data portability: Receive your personal data in a structured, commonly used format.
Right to object: Object to the processing of your personal data, including for direct marketing purposes.
Right to withdraw consent: Withdraw your consent at any time where processing is based on consent.
Right to lodge a complaint: You have the right to lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés), the French data protection authority, at www.cnil.fr.

To exercise your rights, please contact our Data Protection Officer at dpo@datapack.app.

Security

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Datapack SAS 12 rue de Port Mahon, 75002 Paris, France

Email: privacy@datapack.app

Data Protection Officer: FAKGROUP SAS - dpo@datapack.app